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Unlock the Power of Consolidated Ticket Management and Analytics to Drive Customer Care and Marketing Success
Measure agent performance with detailed forms and ticket insights.
Create and customize QA forms effortlessly with built-in templates.
Turn evaluations into coaching moments for real improvement.
Track QA and agent performance with powerful analytics.
Listen to customer voices across platforms in real-time.
Filter by sentiment, topic, and location with ease.
Get notified of spikes and issues as they happen.
Track brand sentiment and public perception in one place.
Use AI to draft replies and reduce handling time.
Give your team smart suggestions in real-time.
Forecast trends and optimize support strategy.
Instant overviews of what happened and what to do next.
Fab-retail offers 100% coverage of public brand data, authenticated private channels, and competitor public data for comprehensive market insights and strategic decision-making and Uncover Insights through Stunning Dashboards and All-in-One BI Tools.
As a social media manager overseeing six markets and over 15 channels in Europe, Konnect Insights has been a game-changer.
As a social media manager overseeing six markets and over 15 channels in Europe, Konnect Insights has been a game-changer.
As a social media manager overseeing six markets and over 15 channels in Europe, Konnect Insights has been a game-changer.
As a social media manager overseeing six markets and over 15 channels in Europe, Konnect Insights has been a game-changer.